Application Support and Maintenance Services

Deccan Enterprise Application Maintenance and Support services are designed to help organizations increase application efficiency, reduce system downtime, drive high-performance, and extend application life. Our highly skilled engineers provide 24*7 support that is globally integrated.

Deccan Enterprise services – ranging from 'keep-the-lights-on' maintenance to proactive and continuous improvement – help you get the most out of your existing IT applications.

  • Risk-Reward SLA model for minimum customer risk and maximum customer benefit
  • Strong governance model
  • Robust transition methodologies
  • ITIL Standards and procedures

Services offerings

Multi-level (Level 1, 2, 3, 4) Support & Maintenance capability using a Corrective, Preventive, Adaptive & Perfective approach across technologies and business domain.

Help Desk Level 1 Support

  • End-user support, including response to calls and answering "how-to" questions
  • Ticket resolution and logging
  • Resolution of basic IT/computer problems, ex: username and password issues
  • Verification of physical layer issues
  • Installation/re-installation of basic applications
  • Verification of appropriate hardware and software installation
  • Assistance with navigating around application menus
  • Help with using knowledge management tools

Help Desk Level 2 Support

  • Monitoring ticket log
  • Providing Break-Fix/Corrective and Emergency support
  • Providing consultation and technical support to end-users
  • Resolving ad-hoc issues
  • Testing and releasing patches to production within a specified TAT

Help Desk Level 3 Support

  • Defect detection and root cause analysis
  • Minor enhancements and customization
  • Preventive, adaptive, and perfective maintenance
  • Routine maintenance activities
  • Need-based interaction and follow-up with 3rd-party vendors, suppliers, etc.

Preventive maintenance

As part of Preventive Maintenance, our engineers:

  • Document frequently occurring issues
  • Test applications in idle time and look for bugs
  • Look for possible solutions that can help enhance application functionality/performance
  • Recommend and execute changes to applications


Our IT Consultants implement minor and major enhancements to applications based on an assessment of application performance and functionality